The seven medical clinics administered by St Mary’s and Clearwater Valley Hospitals are resuming patient satisfaction surveying. The survey will be mailed to the patients’ home within a week or two of their visit along with a stamped self addressed envelope for its return. Each survey has 33 questions and space for written comments. It takes about ten minutes to complete.
“We are hoping people will return their survey soon after receiving it,” said Jeanette Gorman, CVHC/SMHC Community Relations Coordinator. “We’ll use the results to target areas of improvement and celebrate the areas where we are doing well. Not everyone will receive a survey. It will be a random selection process done by computer.”
Patient satisfaction surveying was suspended last year in response to the economic downturn, but a recent grant will enable the clinics to reinstitute the surveying. “For two years we surveyed our inpatients and ER patients in addition to our clinic patients. We are still using the data we collected to make improvements,” said Gorman. “The grant will underwrite the expenses associated with the clinic surveying process.”
The medical clinics administered by St. Mary’s Hospital are located in Cottonwood, Kamiah, Nezperce and Craigmont. The medical clinics administered by Clearwater Valley Hospital are located in Orofino, Pierce and Kooskia.